Politica di Cambi, Resi e Rimborsi

Thank you for choosing our e-commerce!
Our priority is to ensure your satisfaction. We invite you to carefully read our exchange, return, and refund policy.

1. Exchanges

Exchange Conditions:

We accept exchange requests within 15 days from the date of receipt, provided that the item is in its original condition, unused, undamaged, and in its original packaging.

Exchange Process:

To initiate an exchange request, please contact our Customer Service at korami.milano@gmail.com. We will provide detailed instructions and a shipping label if applicable.

Shipping Costs:

Shipping costs for exchanges may be the customer’s responsibility unless the product received is defective or incorrect.

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2. Returns

Return Conditions:

You can return an item within 15 days from the date of receipt to receive a refund. Items must be in their original condition, complete with accessories, tags, and original packaging.

Non-Returnable Items:

We do not accept returns for personalized items unless they have manufacturing defects.

Return Process:

To request a return, send an email to korami.milano@gmail.com with your order number and the reason for the return. You will receive instructions on how to proceed.

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3. Refunds

Refund Processing Time:

Once we receive the returned item and verify that it meets the above conditions, we will process the refund within 7-10 business days.

Refund Method:

The refund will be issued using the original payment method. Initial shipping costs will not be refunded unless the return is due to our error or a product defect.

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4. Important Notes

• Keep the return shipping receipt as proof until we confirm receipt of your return.
• For any questions or clarifications, our Customer Service team is always available to assist you.

Thank you for choosing us and happy shopping!