Refund policy

Thank you for choosing our e-commerce! Our priority is to ensure your satisfaction. Please read our exchange, return, and refund policy carefully.

Exchange Conditions:
We accept exchange requests within 15 days of receiving the product, provided the item is in its original condition, unused, undamaged, and in the original packaging.
Exchange Process:
To initiate an exchange request, contact our Customer Service at korami.milano@gmail.com. We will provide detailed instructions and a shipping label if applicable.
Shipping Costs:
Shipping costs for exchanges may be borne by the customer unless the received product is defective or incorrect.

Return Conditions:
You may return an item within 15 days of receipt for a refund. Items must be in original condition, complete with accessories, tags, and in the original packaging.
Non-returnable Items:
We do not accept returns for personalized items, unless due to manufacturing defects.
Return Procedure:
To request a return, send an email to korami.milano@gmail.com with your order number and the reason for the return. You will receive instructions on how to proceed.

Refund Timeline:
Once we receive the returned item and verify that it meets the above conditions, we will process the refund within 7-10 business days.
Refund Method:
The refund will be issued using the original payment method. Initial shipping fees will not be refunded unless the return is due to our error or a product defect.

Keep the return shipping receipt as proof until we confirm receipt of the item.
For any questions or clarifications, our Customer Service is always available to assist you.

Thank you for choosing us and happy shopping!