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Shipping:
- Shipping is free for orders over €75.00; for orders below this amount, a €5.00 shipping fee applies.
- All orders placed from Monday to Friday (excluding Italian public holidays) are processed and shipped within 24/48 business hours, with tracking details provided.
- If the product is still in production, you will be notified, and shipping will take place within 5/7 business days.
- Once an order has been placed, it can no longer be modified or canceled; you will need to wait for delivery to initiate a return.
- For orders paid via credit card or PayPal, an administrative verification may be required, extending processing times up to 48 business hours.
- Customers will always receive an order confirmation email followed by an email with tracking details to monitor the shipment's status.
Delivery:
- Delivery within mainland Italy occurs within 24/48 hours from the time of shipment, while deliveries to islands require 48/72 hours.
- All orders are processed automatically, and shipping and delivery times cannot be modified.
- Couriers do not deliver on Saturdays, Sundays, or public holidays.
- The courier will attempt delivery twice; if both attempts fail, the package will be held at the nearest post office corresponding to the recipient’s postal code.
Pick-Up:
- At checkout, you can select the free pick-up option at the following location:
Via Cervignano 8, 20137 Milan
Monday to Friday, 08:30 AM - 12:30 PM.